ADMINISTRATION + CUSTOMER SERVICE ASSISTANT
(freelance / contract role)
Paper / Paper is a premium wedding stationery brand creating elegant, refined and minimal wedding and event paper for modern romantics. Distinguished by typography and considered details, our work is quietly romantic and created with intention, quality and timelessness in mind.
2022 is set to be a busy year for us and we are seeking a friendly, organised and efficient administration + customer service assistant.
We work with a range of clients in the wedding industry both in Australia, United States and Worldwide. We pride ourselves on delivering uncompromising customer service and seek to exceed expectations for our clients by delivering above and beyond and of course, beautiful Wedding Stationery.
WHAT YOU WILL BE DOING
+ Daily management of business administration tasks
+ Updating and managing leads and clients through our CRM
+ Responding to customer enquiries
+ Client on-boarding processes
+ Liaising with and assigning tasks to designer, creative director to ensure timelines are adhered to, client target dates met
+ General customer service; providing updates to clients throughout design and production process, shipping updates
+ Coordinating production
+ Basic Xero Accounting—entering invoices, issuing quotes and invoices
SKILLS + ATTRIBUTES
Happy, friendly and courteous
Organised, efficient and reliable
Outstanding email etiquette
Excellent time management and organisational skills
Excellent attention to detail
Self directed and able to work independently
Ability to solve problems by being creative and analytical
Demonstrate initiative; be accountable and proactive
Experience using Xero (or similar)
Illustrator & InDesign experience ideal, but not required
+ Remote working position with approx. 10-15 hours per week spread across 1-2 hours per day (M-F) during initial training and increasing to 3-4 hours per day once confident in role
+ We are based in Byron Bay, Australia and ideally you will be based in Australia (/in a similar timezone)
+ Hourly rate to be discussed based on experience (range of $25—35AUD per hour)
+ ABN required for AU based candidates.
+ Position to commence ASAP
Please send your CV & a one page cover letter to Erin / email@example.com
(subject: Administration + Customer Service Role). Please include your current employment / work commitments and availability along with a little about yourself and your future plans and aspirations.
Only shortlisted applicants will receive a reply.
Applications close February 3 2022. We look forward to hearing from you x