FREQUENTLY ASKED QUESTIONS



Can I order printed samples?

Yes, if you would like to see and feel examples of our work prior to placing an order, order a sample pack. The contents of our packs will change depending on availability but will include at minimum, a digital sample of one invitation design from each of our collections. Please contact us if you have any specific requests and we will endeavour to assist you.

 

Do you offer consultations?

Yes, if you require extra assistance making a decision, or would like to discuss anything further, please contact us to discuss via email or arrange a time to skype or chat on the phone.

 

When should I place my order?

We recommend you allow up to 8 weeks for the order, design and production process for our collection suites and encourage you to place your order as soon as you have prepared content and finalised guests.

For day of and thank you stationery, please allow 3-5 weeks for the design and production process dependant on your requirements and printing technique.

Generally, we recommend Save the Dates are sent out 9-12 months prior, and invitations 4-6 months before the wedding date.  For destination weddings, we recommend 12 months for save the dates and 6 months for invitations. 

 

I need my order sooner! Can I rush the order process?

Yes, in most cases we are able to assist you if you require an order sooner. Please get in contact to discuss your requirements and we will endeavour to work with you to meet your deadline.

Rush orders can attract an additional fee of 20%. Shipping may also need to be expedited to get your order to you sooner and this will be quoted in addition to our standard rates.

 

Can I see a mock up of my design before I place an order?

We understand that you may be eager to see how your content and wording will fit within our collection designs, however we do not offer digital proofs until your order has been placed and we have reached the design stage.

Design and layout options are fixed and used to guide each design. However, in respect of individual content and wording, our process is flexible and all our typography is carefully placed and thoughtfully designed to ensure each piece of stationery is perfect.

 

Can I use a design for a different purpose than intended?

If a design appeals to you and you wish to use it as a basis for the design of another item of stationery, please contact us to discuss your requirements further. Generally, the changes will fall outside of our normal scope and attract an additional fee for setup and design. However, we are more than happy to accommodate this.

 

What are the design options I can modify for you collection suites?

Please refer to our design guide for more information.

In general —

design and layout

Design and layout options are fixed and specific to each design. However, based on content and wording, we will always supply you with flexible options to ensure each piece of stationery is perfect.

typography

Typography is one of the most expressive elements and forms the basis of your stationery design. Specific to each collection and individual design, are our specific suggestions for typography and type pairings. See our collection guides for more details.

variable design features

Decisions regarding printing technique (digital, letterpress or foil), paper, envelope and ink/foil colour allow you to tailor our suites for a unique expression to perfectly compliment your unique wedding concept and style.

Additions and finishing (optional)

+ digital recipient and return addressing to envelopes (alternatively consider hand written or calligraphy addressing)
+ enclosure cards (details, small or petite) for extra information you may wish to communicate to guests
+ paper bands or metallic thread to add an extra element of presentation and enclose contents
+ envelope linters (plain, metallic or print designs) to add an additional layer of colour/print
+ recycled deckled edge cotton paper

 

I have an idea based on a collection suite design. Is it possible to make further customisations?

Yes — we are more than happy to accommodate further changes. Please get in contact to discuss your ideas and confirm pricing.
 

Can I modify the paper size and orientation?

Unfortunately we are unable to modify the paper size and orientation of our collection designs. Please contact us as we would be happy to discuss your requirements and confirm different printing options and pricing.

 

Do you offer bespoke designs?

Yes — subject to our current workload and schedule, we would love to work with you to create a bespoke design. Please get in touch.

 

How many revisions are included when I place an order?

We find that between 1 - 3 rounds of revisions are a sufficient amount to ensure that your design is perfect and just as you would like it!

 

What printing techniques do you offer?

We work closely with a modern printing studio and offer high quality bespoke digital, letterpress and foil printing.

Digital printing offers a classic, simple finish and is the most cost effective print method.

Letterpress printing is a type of relief printing that produces a beautiful tactile impression of the design onto the paper.

Similar to letterpress, foil printing is a type of relief printing that creates a beautiful subtle imprint with a crisp,metallic ink.

 

What paper do you print on?

Our paper is premium, uncoated and the highest quality paper specific to the printing technique utilised. It also has a slight texture and/or dry hand, cotton feel and is beautiful to touch. It is available in different weights and colours specific to the printing technique you have chosen.

We are also able to source beautiful hand made recycled cotton paper and envelopes.

 

Can I purchase a digital only file of your designs?

We prefer to arrange printing so that we can ensure our designs are printed to the highest quality and on our preferred paper stocks. Printing and paper quality can be vastly different and we ensure we only work with the best in the industry.  

 

Do you offer websites?

Yes! We having started to create websites for clients and are in the process of getting this information on our website. Contact us if you would like to discuss further!

 

I need to make a change to an order I have already placed, is this possible?

We encourage you to be sure about your final selections before confirming an order. Whilst we are able to accommodate changes up until you have given approval of design proofs prior to production, in some cases, change fees will apply to certain adjustments. We are unable to reduce quantities after an order has been confirmed. 

If requested changes alter the scope of the project (i.e printing technique), a variation quotation will be supplied and invoiced upon approval.

Please review our terms and conditions for further information.

 

I need a higher quantity than what I ordered. What do I do?

Please get in touch as soon as you can regarding your order. Depending on the stage of your project, additional setup costs and shipping charges may be applicable.

If your order has already been finalised, per unit item price may be higher than your original order.

We recommend ordering extra copies to save for keepsakes and any last minute guest additions or changes. 

 

I need to order less than I initially ordered. What are my options?

Once an order has been placed, we are unable to reduce the quantity of an order.  Please consider the amount you have ordered prior to finalising payment.

 

What is your return/exchange/cancellation policy?

Due to the custom nature of our products, we are unable to offer refunds, exchanges or cancellations.

If there is an error or fault in printing on Paper Paper’s behalf, please contact us within seven (7) days of receiving your order to discuss the process for reprints.

Please be careful with content, wording and guest names and addresses. It is your responsibility to ensure you have checked and approved all content and wording prior to print production.

Please see our terms and conditions for further information.

 

Do you ship internationally?

Yes, we ship internationally. The service includes tracking and signature on delivery, with the exception of sample packs which are sent via a regular, untracked postage service. 

Please note orders shipped worldwide may incur duties and taxes which are applied by customs.

The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Please contact your local customs office for more information regarding whether taxes and duties are payable in your region.

Paper paper takes no responsibility and will not offer a refund in the event that the customer refuses to pay duties and taxes held on an order applied by customs. Refunds can not be issued on custom print jobs.

 

What currency are your prices quoted in?

All prices quoted and listed are in Australian dollars.
 

Please contact us if you require assistance or have any further questions.